Email is a marvelous tool. It can, however, create some heartburn if we use it for wrong purposes.
As powerful a tool as e-mail has been, it has also served as a stimulant for the age-old problem of “hiding” from one another." In particular, when we send an email to manage a confrontation (either small or large), we have effectively tried to step behind the curtain (to draw upon the “Wizard of Oz” analogy).
Use email to inform, to direct, to invite, or to inquire, but don't try using it to resolve emotional issues.
This faux anonymity may feel like we’ve distanced ourselves from our words or actions, but not so much, really.
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