I recently read Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara (2022).
WG is a high-end restauranteur in New York City. He and his team have garnered acclaim both in the U.S. and internationally. My top takeaways:
· We can think of service as “black and white,” but hospitality is what adds the “color.”
· Genuine hospitality means making others feel valued, seen, a part, welcome.
· Providing hospitality can also be a selfish pleasure.
· There is tremendous nobility in making the choice to serve others.
· Hospitality can be expressed in almost any vocational or professional field.
· The enthusiasm of one person can be the genesis of extraordinary things.
· Let our energy impact those to whom we are speaking, rather than the other way around.
· “Cult” is short for “Culture.” An interesting assertion.
· Culture is caught, not taught.
· Learning a system from the ground up has tremendous value.
· The 95/5 Rule: Spend 95% of your business resources scrupulously, the other 5% foolishly.
· We all -- especially leaders -- need someone who in our inner circle who feels comfortable telling us when we aren’t acting as the best version of ourself.
· Find and leverage the strengths of each team member, no matter how deeply buried those strengths may be.
· Keep emotion out of criticism.
· Every hire sends a message.
· Hire slow, fire fast (judiciously).
· Being intentional is important; articulating it to the team is more so.
· “It might not work” is a terrible reason not to try.
· Excellence is the culmination of thousands of details executed perfectly.
· Channeling Walt Disney: “People can feel perfection.”
· Management key: How we choose to praise + How we choose to criticize = Level of success.
· There is a difference in being attentive and paying attention.
· The opposite of a good idea can, and should be, a good idea.
· Better things happen when we can replace “transactional” with “transformational.”
· Seeking to replace monologue with dialogue almost always yields better results.
My favorite quotes:
“Fads fade and cycle, but the human desire to be taken care of never goes away.” (p. 5)
“Some of the best advice I ever got about starting in a new organization is: Don’t cannonball. Ease into the pool. I’ve passed this advice on to those joining my own: no matter how talented you are, or how much you have to add, give yourself time to understand the organization before you try to impact it.” (p. 64)
“You’re not always going to agree with everything you hear, but you’ve got to start by listening.” (p. 64)
“The day you stop reading your criticism is the day you grow complacent, and irrelevance won’t be far behind.” (p. 90)
“You must be able to name for yourself why your work matters.” (p. 99)
“The first time someone comes to you with an idea, listen closely, because how you handle it will dictate how they choose to contribute in the future.” (p. 116)
“One of my dad’s quotes I love the most is: ‘The secret to happiness is always having something to look forward to.’” (p. 145)
“It isn’t the lavishness of the gift that counts, but its pricelessness.” (p. 209)
“Creativity is an active process, not a passive one.” (p. 224)
“Start with what you want to achieve, instead of limiting yourself to what’s realistic or sustainable.” (p. 238)
This book reaffirmed much of what I already knew and believed, and framed some of it in new and interesting ways. It was well worth the time I spend with it.