With instant communications via texts, social media, phones, internet platforms, and (coming soon) embedded chips within the human body, the days of "controlling the narrative" or "keeping a lid on it" are gone.
How can we, as leaders of organizations, handle this dilemma? Consider the following as behavioral strategies:
- Be honest. ALWAYS. With everyone.
- Clarify and clearly articulate 3-5 worthy and noble principles which other can count on us to hold to. Come wind, come rain, come storm, come crisis, come scandal......others will know what to expect from us.
- Don't say or write anything we don't want splattered across the universe. PERIOD!
- Flatten our organizational communications so that every internal and external stakeholder hears the same thing, in the same way, and (preferably) proactively. Remove as many filters and filterers as possible.
- When we screw up...own it, fix it, move on.
TRUST is the currency of leadership. Earning it is a perpetual task of our work.
Today is an excellent day to start.
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