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Friday, December 29, 2017


Ideally, our approach to dealing with difficult, sticky, and complex problems should look something like this:

Step 1:  Observe - pay careful attention, collect data
Step 2:  Inquire - ask probing questions that spur thinking/discourse
Step 3:  Interpret - leveraging Steps 1 & 2, form diagnosis 
Step 4:  Solve/Resolve - create a plan to address the problem

Here's a (typical) recipe for train wreck:

Step 3:  Interpret - diagnose without sufficient evidence/thought
Step 4:  Solve/Resolve - tackle the wrong/nonexistent problem
Step 1:  Observe - the mess we've made
Step 2:  Inquire - ask WTH went wrong?

Getting the steps outta can really get us outta step (or, worse, going backward).

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