Ideally, our approach to dealing with difficult, sticky, and complex problems should look something like this:
Step 1: Observe - pay careful attention, collect data
Step 2: Inquire - ask probing questions that spur thinking/discourse
Step 3: Interpret - leveraging Steps 1 & 2, form diagnosis
Step 4: Solve/Resolve - create a plan to address the problem
Here's a (typical) recipe for train wreck:
Step 3: Interpret - diagnose without sufficient evidence/thought
Step 4: Solve/Resolve - tackle the wrong/nonexistent problem
Step 1: Observe - the mess we've made
Step 2: Inquire - ask WTH went wrong?
Getting the steps outta can really get us outta step (or, worse, going backward).