We try and try to make organizations run according to “script.” In fact, they don’t, never have, and never will.
Life, passions, tragedies, markets get in the way and often run averse to the script.
Our view of organizations would be better served if we thought of them in terms of improvisation (like improvisational comedy).
Scripts are well defined, and rigid (completely ignoring the context and feedback loops). Improvisation, on the other hand, is driven by strong underlying principles of contextual awareness, adaptation, cooperation, and flexibility.
It’s the principle-centered organization, not the script-driven organization, that will sustain and prosper over time.
So, which model does your organization most resemble?