Every organization has poor performers on the team. What are leaders to do with those poor performers?
Our options are few:
- GROW 'em -- We can choose to build their capacity toward achieving the outcomes we need from them.
- MOVE 'em -- We can admit that we are asking them to do a job for which their skills are not well suited. Moving that team member into a role for which they can be more successful may be the best option.
- ACCEPT 'em -- We can choose to live with their shortcomings, if and only if their contributions in other dimensions adequately offset those deficiencies.
- REMOVE 'em -- Separation is the most painful option. IF the poor-former is willing and able to get better, at an acceptable speed, choose one of the other three options. If not, respectfully remove them as quickly as possible.
Deciding which of those paths to take is more occult art than exact science. Making that decision requires that we know the poor-former well enough to have some understanding of the genesis of the problem. Sometimes, life circumstances cause windows of poor performance, for which we are wise to exercise a measure of grace.
Always, these decisions have rippling implications for the health and wellbeing of the whole team. The Team is watching. ALWAYS!