About Me

My photo
Welcome to nc’s blog. Read, comment, interact, engage. Let’s learn together - recursively.

Sunday, September 26, 2021


One of the most profound lessons of leadership I learned while quite young (thankfully) is that selling people short is a mindset that will absolutely NOT move our organization toward better performance.

By assuming that some on the team were incapable - of the work assigned, of the effort required, of the learning needed - I accomplished several very unhelpful outcomes:

-It gave the low performers a free pass to stand down in their investment of effort.

-It added more work to the others on the team.

-It generated debilitating frustration for everyone involved.

-It fostered resentment among and between members of the team.

Organizational performance suffered. Surprise!

What did I learn from the experience? First, I looked in the mirror. Then, I began to take a coaching approach in working with those around me. It's a pretty simple set of strategies:

-View everyone as a bundle of exceptional potential.

-Assume and communicate the expectation that everyone on the team will grow, learn, and perform in a continuous improvement mindset.

-Provide clear guidance about where we're going and what we're trying to achieve, but afford reasonable autonomy to all in pursuing those goals.

-Monitor constantly, engage relentlessly, inquire with persistent intentionality.

-Assess steadily for Willingness and Ability: Quickly separate from the Unwilling and intensify the coaching/support for those who appear Unable to currently perform as needed.

Yes, such individualized coaching and constant monitoring are time sucks for the leadership. The alternative is de-energizing for everyone and results dependably in circling the drain organizationally. 

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.