Folks who work in the trades have many kinds of tools at their disposal. Some of the tools are quite pointy and/or extremely sharp. Scalpels used by surgeons and picks used by jewelers come to mind. On the other hand, some tools have wide reach and are, by design, not all that sharp. The blade of a grader tractor or that of a "mudder" who works sealing sheetrock are examples, designed fill rather than dice.
Similar tools are available to those of us who ply our trade in the arena of social interaction. Sometimes our words and actions require precision and sharpness. At other times, they call for us to be smoothing rather than cutting or whittling.
Just as artisans in the physical trades, those in the professions of human interaction are wise to have all kinds of tools in our tool chest.
Even more important is knowing when to use those varying kinds of tools for optimal outcomes and peak performance.
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