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Wednesday, October 12, 2022


Influencing others is tricky business. The late Dr. Phil Schlechty often reminded us that the members of our organizations are "volunteers." We must earn their engagement and effort (not demand it).

Leadership guru Dan Rockwell believes that winning over those volunteers boils down to two things that we must convincingly convey:

1. Warmth - Do others perceive us as kind, caring, friendly, honest, and service-minded?

2. Competence - Are others convinced that we are thoughtful, discerning, skillful, influential, and have sufficient positional power to deliver? 

Stakeholders (internal and external) are constantly judging us against those two standards (whether they know it or not). 

The number of "yes" responses we garner to each of those indicators in the two listings above is directly proportional to our effectiveness as leaders. 

Note: Warmth precedes Competence for good reason...

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